Company: Head’n Home Hats
Location: Watsonville, CA
Website Address: www.headnhome.com
Principal Line of Business: Hatmaker
Year Founded: 1972
US Based Employees: 30
Social Media Links:
What is your Company’s Mission Statement?
As America’s premier cut and sew hat manufacturer, we do everything in our power to provide high-quality wearable works of art that will last a lifetime. Many things have changed over the last 40 years, but not our commitment to our customer’s satisfaction. With the help of our talented and personable team, we strive to ensure that Head’n Home will continue to provide a quality American made product while providing customer service second to none. We are proud of the styling and quality built into every hat that comes from our workshop, and our pledge is that our customers will also see and feel the pride in each and every purchase.
Why Does American Made Matter to You?
American Made matters to us because we create jobs, not only for our family, but for people living in our community. We take pride in doing things the right way the first time, and outsourcing to other countries just doesn’t seem to us to be the right way to do things. We’re doing our best to keep jobs here, in the United States, and create amazing hats along the way.
What Values Drive your Business Decisions?
Excellence though humility (and service)- As a company we strive to deliver a ‘wow’ experience to everyone we do business with. A wow experience to us means going above and beyond the average business practices with creative and personal resolutions to any possible situation. Whether it be our customers or vendors we pride ourselves in our ability to take the time and energy needed to provide everyone the best possible experience. We connect with our customers on a personal level learning how best to meet their needs and leave them feeling like they were well taken care of; all without the use of script’s or programmed responses.
Efficiency – Organization is a key to our success here at Head’n Home Hats, we are always striving to improve our policies and procedures to meet the need of our partners. To best support our customers and each other we make every effort to be consistent and dependable.
Family/Health – Being a family owned and operated business we make it a point to treat everyone we interact with as we would treat our closest loved ones- with respect and commitment. We are dedicated to making connections with fellow employees, vendors and customers that lay the groundwork for our long-term relationships. Our longevity as a company is also linked to our emphasis on health; we believe that a healthy person will always put their best foot forward in any situation.
Open communication – Because we care about everyone we do business with we find that honesty is always the best policy to ensure genuine communication. Our positive attitudes and commitment to our partners creates an atmosphere of reliability and ever increasing satisfaction. We go the extra mile to listen to and understand the requests of all our partners and meet every one of their needs.
Innovation/Creativity – Working together within our team we push ourselves to come up with new and original products as well as better business practices. As our Vice President Garth Watrous states “We are always willing to learn and willing to share. It’s important to us to always be questioning- how can we do it better? How can we improve ourselves and achieve more?” We believe that you cannot be a leader in any industry without the ability to learn from your mistakes and change your outlook when new information is presented to you. Being a leader in the hat manufacturing industry Head’n Home has learned many lessons along the way that have made us exponentially better. Along with insights and information from other people Head’n Home is also dedicated to education for our employees, from part time classes to weekend seminars. We support our employees furthering their personal educations as we have found in the long run everyone benefits.
Integrity – “Say what you mean and mean what you say”-Gary Watrous, Founder and President of Head’n Home Hats. Our intention is always to do the right thing. We feel it is of paramount importance to always follow-through with our promises and to take excellent care of everyone we interact with. It is our expectation that our partners will use the Internet, email and handle phone calls in an appropriate, ethical and professional manner.
Happy/Weird – Being ourselves, feeling comfortable and playful has always helped us be our most productive selves. We are all a bit odd here but we feel it’s what helps us put our best foot forward. Admittedly sometimes things get a bit weird however with acceptance in mind we always end up with an end product that is beyond our expectations and looking back everyone has an awesome experience.
What Advice Would you Give to a Start-up Business that Plans to Manufacture in the USA?
You will have people competing with you overseas, and be ready to persevere to defend your product pricing. Production costs are much higher in the USA but well worth the investment. Also, know your numbers. It’s a tough business and you really must know your numbers.
What are the Benefits of Manufacturing in the USA for your Company?
We take pride in the workmanship of our hats. Without being able to oversee the production process we would not be able to produce a top quality product and provide the guarantee we do. We are able to give back to our community by employing local talent.
Do you have any Future Expansion Plans?
We hope our continued growth will bring the ability to manufacture locally in a larger facility in the year to come.
Is your Company Currently Offering any Promotions/Discounts?
We’re now offering free shipping to the contiguous United States with any purchase!
Why did you join American Made Matters?
It was important for us to become a part of American Made Matters to associate with other businesses who manufacture in the USA. Networking with others experiencing the same demands helps us streamline our business practices. Sharing the same sense of pride in the workmanship and manufacturing process validates why we continue to operate in the United States.